Complaints handling to become more complicated from 1 Oct #COLP >>Updated guidance on complying with ADR Directive… http://t.co/goz1IA7Q4k
— Jonathon Bray (@Jonathon_Bray) September 22, 2015
Just tweeted by Jonathon_Bray: Complaints handling to become more complicated from 1 Oct >>Updated guidance on complying with ADR Directive… http://t.co/goz1IA7Q4k
Related Posts
Could your new client be a deepfake? The SRA’s updated AML risk assessmentCould your new client be a deepfake? The SRA’s updated AML risk assessment
A client joins a video call, holds up identification and answers your questions. They look…
Jonathon Bray4th September 2026
SRA COLP and COFA changes approved: what the final rules mean for firmsSRA COLP and COFA changes approved: what the final rules mean for firms
When we first examined the SRA’s proposed COLP and COFA reforms, one feature of the…
Jonathon Bray4th September 2026
AML compliance for law firms needs the right kind of frictionAML compliance for law firms needs the right kind of friction
The aim of AML compliance for law firms should not be to remove every friction…
Jonathon Bray21st August 2026
